Obesity is a complex health issue, and finding effective and accessible treatments can be challenging. Mochi Health is an obesity medicine program that offers personalized treatment plans, including prescription medications and support from healthcare providers, but is it a legitimate option for those seeking medical weight loss solutions? This article provides a comprehensive review of Mochi Health, examining its services, pricing, customer feedback, and potential benefits and drawbacks to help you make an informed decision.
What is Mochi Health?
Mochi Health is a telehealth platform specializing in obesity medicine, aiming to provide accessible and personalized weight loss solutions. The company operates in all 50 states, making it a convenient option for many Americans. Mochi Health's approach combines virtual care with ongoing support and personalized treatment plans. According to Dr. Ahmad, co-founder and CEO, Mochi Health aims to "make patients feel heard and understood," addressing the challenge many people face when seeking weight loss medication, such as feeling embarrassed or judged.
How Does Mochi Health Work?
The Mochi Health program involves several key steps:
- Eligibility Assessment: The process begins with completing an online eligibility form to determine if you can participate in the program.
- Subscription Plan Selection: Once verified, you choose a subscription plan that aligns with your goals.
- Provider Consultation: You'll then meet with a board-certified physician and a registered dietitian via video conference. These 30-45-minute consultations allow the healthcare providers to review your health history, discuss your goals, and develop a tailored plan.
- Optional Lab Work: Mochi Health offers flexible lab testing options, including at-home collection kits and partnered labs like Quest Diagnostics. These labs help baseline metabolic markers. While optional and paid separately through insurance or out-of-pocket, lab tests provide a complete picture of your metabolic health before and during GLP-1 treatment.
- Medication Access: If you’re eligible for weight-loss medication, you can access prescriptions through multiple channels. Mochi Health offers both FDA-approved GLP-1s (Wegovy, Mounjaro) and compounded versions for cost or shortage concerns.
- Ongoing Support: After starting treatment, you'll have regular check-ins with your provider and dietitian to monitor progress, adjust dosages as needed, and fine-tune your treatment plan. Mochi also offers 24/7 support through their care team.
Mochi Health emphasizes a team-based approach, where board-certified physicians specializing in obesity medicine and registered dietitians collaborate to create tailored plans. These plans often combine GLP-1s like semaglutide with practical nutrition guidance.
Services and Features
Mochi Health distinguishes itself by offering a comprehensive suite of services:
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- Personalized Treatment Plans: Mochi Health stands out for its personalized treatment plans that start with a dietitian consultation to form a holistic approach to weight loss.
- GLP-1 Medications: Mochi Health offers both FDA-approved GLP-1s (Wegovy, Mounjaro) and compounded versions for cost or shortage concerns.
- Nutrition and Lifestyle Support: Mochi Health doesn’t just make GLP-1 prescriptions accessible, it also ensures you’re taking all the right steps to be successful.
- 24/7 Support: Patients can reach out to customer care any day of the week, and 24 hours per day.
- Pediatrics Program: In addition to its regular weight loss program, Mochi Health‘s pediatrics program helps with obesity management in adolescents ages 13 to 17.
Mochi Health Pricing and Insurance
Mochi Health combines medical treatment and dietitian support under one membership. The pricing structure appears comprehensive, with most essential services bundled into the membership fees.
- Membership Costs: Pricing will depend on if you have a qualifying health insurance plan. Without insurance, you get the standard Mochi membership nutrition and medication program which includes virtual provider visits, nutrition coaching, 24/7 messaging, prescriptions and optional testing. If you have qualifying private health insurance, you get the Wellness Plus membership that includes all the standard benefits plus advanced nutrition therapy and mental health support.
- Medication Costs: The compounded GLP-1 protocol is $99 per month and compounded GLP-1/GIP protocol is $199 per month.
- Insurance Coverage: Mochi Health accepts insurance and provides prior authorization assistance for brand-name GLP-1 medications. They work to maximize insurance benefits and offer affordable compounded alternatives when insurance doesn’t cover brand-name options.
Transparency and Safety
Mochi Health is LegitScript-certified, meaning a board of trusted medical professionals deems the company compliant with all applicable laws. Mochi Health partners with vetted 503A and 503B partner pharmacies that follow USP <795> and <797> standards to ensure safety and quality standards.
However, Mochi Health may not be the most transparent option available. Compounded GLP-1s come from Aequita, a partner pharmacy recently cited in Washington for compounding violations. The FDA has warned about potential risks with compounded GLP-1 medications, such as contamination, labeling errors, and improper storage that can make the drugs less effective.
Customer Reviews and Feedback
Overall, patients praise Mochi Health for its easy setup process, timely medication deliveries, and knowledgeable providers. Many highlight how clearly the practitioners explain treatment options, making the experience feel professional, supportive, and well-organized from start to finish.
However, some reviews are less positive. A few patients reported issues with delayed medication shipments from Aequita, Mochi’s partner compounding pharmacy, and said customer service was slow to resolve problems. Some reviewers expressed concerns about the refund policy.
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Pros and Cons of Mochi Health
Here's a summary of the potential benefits and drawbacks of using Mochi Health:
Pros:
- Personalized Care: Tailored treatment plans with dietitian consultations.
- Accessibility: Available in 50 states with virtual consultations.
- Insurance Support: Assistance with prior authorizations for brand-name GLP-1s.
- Comprehensive Approach: Combines medication with nutrition and lifestyle support.
- 24/7 Support: Access to the care team around the clock.
- Medical excellence: Care is led by board-certified healthcare providers. Patients have 24/7 access to provider messaging, regular follow-ups, and registered dietitians.
Cons:
- Transparency Concerns: Limited transparency regarding compounding pharmacy practices.
- Cost for Uninsured: Uninsured patients may pay more.
- No refunds on prescriptions: Prescription medication sales are final and cannot be returned or refunded due to federal safety regulations.
- In-person limitations: Those needing frequent in-person medical supervision or managing complex conditions may require a more hands-on clinical setting.
- Customer service: Some patients report slow or unhelpful customer support, which can affect the overall experience.
Alternatives to Mochi Health
Several other telehealth platforms offer weight loss solutions. Here's a comparison of Mochi Health to some of its competitors:
- ShedRx: Provides more flexibility for uninsured patients, with compounded semaglutide and tirzepatide options from $199-$699/month, available as injections, lozenges, or oral drops.
- Found: Focuses on community support and behavioral coaching, starting at $39/month (excluding medication).
- Henry Meds: Offers compounded semaglutide injections from $297/month and oral versions from $249/month, including consults, meds, and shipping, but without coaching or lifestyle support.
- Ro Body Program: Combines GLP-1 prescriptions with personalized nutrition coaching, regular check-ins, and expert medical oversight.