Pool and Spa Depot is a family-owned company with over 20 years of experience. They are located at 1034 S Willow Ave, Cookeville, TN 38501. Pool and Spa Depot aims to transform outdoor spaces into areas where families and friends can gather and create lasting memories. Pool and Spa Depot has locations in Tennessee, Kentucky, and Alabama. They position themselves as a leading provider of swimming pools, hot tubs, swim spas, saunas, cold plunge tubs, outdoor living, and wellness products in the Southeastern US.
Products and Services Offered
Pool and Spa Depot in Cookeville offers a wide range of products and services related to outdoor relaxation and recreation. Their offerings include:
- Swimming Pools: They offer inground, Stealth semi-inground, and above-ground pools to suit different budgets and lifestyles.
- Hot Tubs & Swim Spas: A variety of hot tubs and swim spas are available.
- Saunas and Cold Plunge Tubs: For wellness and relaxation.
- Outdoor Living Products: Products to enhance outdoor living spaces.
- Maintenance and Repair Services: Comprehensive services to keep your pool or spa in top condition.
- Pool & Spa Chemicals, Equipment, & Accessories: A full range of products to maintain your pool or spa.
- Free Water Testing: Ensuring the proper chemical balance in your pool or spa.
- Outdoor Kitchens: Options for creating outdoor cooking and entertainment areas.
Customer Reviews and Reputation
Customer reviews provide valuable insights into the experiences of others who have interacted with Pool and Spa Depot. Here's an analysis of the available reviews:
Positive Feedback:
- Knowledgeable Staff: Some customers have found the staff to be very knowledgeable and helpful.
- Good Selection: The company is recognized for offering a wide selection of products.
- Best Choice in the Upper Cumberland: Pool and Spa Depot is considered a solid choice for outdoor relaxation needs in the Upper Cumberland area.
Negative Feedback:
- Poor Service After the Sale: Some customers have reported issues with service after the sale, including delays and unresponsiveness.
- Installation Problems: There have been complaints about installation issues, such as leaks and wiring problems.
- Upfront Payment Requirement: The company charges 100 percent upfront for everything, which some customers may find unfavorable.
- Lack of Updates: Customers have reported not receiving timely updates on their orders or services.
BBB (Better Business Bureau) Information:
The BBB provides Business Profiles to assist consumers in making informed decisions. It's important to note the following regarding BBB information:
- BBB does not guarantee the accuracy of information provided by third parties.
- Complaint information should be considered in the context of the company's size and volume of transactions.
- BBB Business Profiles generally cover a three-year reporting period, with specific policies regarding the publication of customer reviews.
- BBB does not endorse any product, service, or business.
A Detailed Positive Review Analysis
One customer shared a detailed positive experience, highlighting several aspects of their pool installation project:
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- Pleasant Employees: The customer found all employees they interacted with to be very pleasant.
- Helpful Staff: Special mention was given to Jake Jacobs for his patience in helping them choose a liner and educating them about spas.
- Effective Pre-Construction Meeting: Jon Mantay's pre-construction meeting was instrumental in setting expectations appropriately.
- Accessibility: Jon Mantay was highly accessible and responsive to calls and texts.
- Drainage Solutions: Jon Mantay set the pool elevation and plot to address drainage issues in the customer's backyard.
This positive review emphasizes the importance of setting expectations, providing knowledgeable assistance, and maintaining open communication throughout the project.
Addressing Potential Concerns
Based on the reviews, potential customers may have concerns regarding:
- Upfront Payment: Be prepared to pay the full amount upfront.
- Post-Sale Service: Inquire about the service process after the sale and ensure clear communication channels.
- Installation Quality: Discuss the installation process in detail and confirm the qualifications of the installers.
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