Carefree Pool & Spa Supply, Inc. aims to make your pool, spa, and water feature service as carefree as possible. Whether for commercial or residential needs, Carefree Pool & Spa has your back. As a member of the Association of Pool and Spa Professionals, they excel in meeting high standards. They believe in building long-term relationships with their customers. That's why they hand-select their staff and technicians not only for their knowledge and experience but also for their excellent customer service. They are always happy to answer any questions and offer an upfront estimate, so there are no surprises.
Comprehensive Services and Expertise
Carefree Pool & Spa is a one-stop shop with everything needed to maintain a pool, spa, or water feature. Their staff has the experience and knowledge to assist with any pool or spa-related needs. The company prides itself on providing expert solutions and services, ensuring customer satisfaction and peace of mind.
Customer Testimonials
Knowledgeable and Friendly Staff
Many customers have praised the company for its knowledgeable and friendly staff. Sarrah Beam noted that the staff always provides what she needs and answers all her questions. Angie Jenkins also highlighted the team's knowledge and friendliness, especially helpful for first-time hot tub owners.
Exceptional Service and Support
Jeff Venture commended Bob and his team for their incredible assistance in running his commercial pool and spa over the years. He emphasized that their knowledge and experience have been an invaluable asset to his hotel operation. Roxana Maldonado shared a similar sentiment, expressing immense satisfaction with the company's professionalism, expert knowledge, and friendliness. She appreciated that they promptly responded to her inquiry and had her swim spa up and running with a new pump motor within a week. They took the time to answer all her questions, explain everything she needed to know, and reassured her with a one-year warranty.
Flawless Design and Execution
Alexandra Whitcher shared her positive experience with Carefree Pools, highlighting their patience and expertise during the pool-building process. She mentioned that the company stuck with them from the initial consideration stages five years ago and eventually came up with a flawless design that addressed all technical considerations. They patiently listened to her concerns and offered various options, accommodating her indecisiveness and ensuring she got exactly what she wanted. Mike McClure and Josh Petersen were specifically praised for their guidance, clear explanations, and efficient handling of the entire process, resulting in a satisfying experience with no surprises or unanticipated costs.
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Long-Term Reliability and Care
Todd Plastino shared a long-term relationship with Carefree, noting that they installed his 50,000-gallon pool in 2007 and have been taking care of it ever since. He specifically mentioned Rory, Kenny, Matt, and Mike as being super helpful. He recounted an incident where a cow damaged the pool cover, and Rory promptly arranged for Kenny to replace it, ensuring the pool's safety. Todd expressed gratitude for the years of great service and the perfectly built pool, appreciated by his numerous nieces and nephews.
Commitment to Customer Satisfaction
Carefree Pool & Spa demonstrates a strong commitment to customer satisfaction through its knowledgeable staff, comprehensive services, and dedication to building lasting relationships. The positive testimonials and reviews underscore the company's reputation for excellence in the pool and spa industry.
Addressing Concerns
One reviewer, "Vancouver guy," left a negative review due to a staff member taking a vacation. However, this sentiment was countered by another reviewer who defended the right of employees to take earned time off, suggesting that customers should plan ahead to avoid potential inconveniences.