At KetoVie, the primary goal is to continuously research, innovate, and improve the lives of individuals with epilepsy, making their daily routines as normal as possible. Recognizing that providing the best care for oneself and family is the top priority, KetoVie emphasizes that their service is as valuable as the ketogenic products they offer. This commitment is reflected in their approach to treating customers with respect, honesty, and candor, ensuring an exceptional service experience every time.
Prioritizing Customer Care and Support
KetoVie understands the importance of reliable customer service, indicating that customers are never alone in their journey. The company views its knowledge, research, and ideas as shared resources, fostering a collaborative environment with its customers. This approach highlights KetoVie’s dedication to not only providing products but also offering comprehensive support.
Contacting KetoVie Customer Service
For inquiries related to ketogenic product orders, customers are encouraged to have their order number or confirmation readily available to facilitate a faster response. KetoVie’s customer service operates daily, Eastern Standard Time (EST). Customers can reach KetoVie by calling 866 456 8776, option #2.
Guaranteed Satisfaction and Shipping Information
KetoVie guarantees customer satisfaction. All medical food products are shipped via UPS Ground Service, with expedited freight available at an additional charge. It is crucial for customers to report any damages or errors with their shipment immediately to ensure prompt resolution.
Returns and Refunds
KetoVie has a clear policy for returns to ensure customer satisfaction. Returns must be pre-approved within 14 days of delivery. To receive full credit, all returned products must be received within 14 days from the date of authorization. Damages and short shipments must be reported within 5 business days for credit to be issued or replacement products to be sent. All cases must be unopened and in good condition. Credit will be issued upon receipt and inspection of the returned product. If the return is due to an error on behalf of Cambrooke, KetoVie commits to covering all shipping charges and immediately replacing the product.
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BBB Accreditation and Rating
KetoVie’s standing with the Better Business Bureau (BBB) provides additional insight into its commitment to customer service. While BBB Business Profiles are intended to assist customers in making informed decisions, it is important to note that BBB does not verify the accuracy of information provided by third parties and does not guarantee the accuracy of any information in Business Profiles. When considering complaint information, it is essential to take into account the company's size and volume of transactions, and to understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time.
BBB Policy and Disclaimers
As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation.
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