Eden Hall Day Spa, located in Nottinghamshire, is a destination that promises relaxation and rejuvenation. This article compiles various reviews and experiences to provide a balanced overview of what to expect from a visit. From luxurious treatments to potential drawbacks, here’s a detailed look at Eden Hall.
Overview
Eden Hall is set in a grand Victorian mansion and aims to provide a restful and wellness-focused experience. It offers a range of facilities and treatments designed to cater to various needs, from mums-to-be to couples seeking quality time together.
Accommodation
To avoid a long journey home after a relaxing day, consider an overnight stay at Manor Court, a boutique B&B in partnership with Eden Hall. The B&B offers luxurious, romantic rooms. The hosts are known for their exceptional hospitality, offering personal touches like bubbly and assistance with transportation.
Spa Experience and Treatments
Packages
Packages typically include a 55-minute treatment and full access to spa facilities for the day, as well as a three-course lunch. The "Beautiful Bump" package is designed for pregnant women, offering a whole-body massage and facial. There is also "Made For Men" day packages.
Facilities
Eden Hall boasts a variety of relaxation areas, including a palm conservatory, a light-filled post-treatment room with chaise lounges overlooking outdoor hot tubs, and a slumber lounge. The slumber lounge, complete with full-body beanbags, is a highlight for those seeking rest. Other facilities include a pool, heated rooms, therapy showers, a fully fitted gym, and various saunas and steam rooms. The outdoor pool is a significant addition.
Treatments
The Elemis Beautiful Bump treatment includes a full-body massage, gentle moisturization, and a soothing facial. Therapists are generally warm and aim to provide bespoke treatments. Other treatments, like the Skin IQ Facial, have left customers feeling refreshed and delighted. Some customers praised specific therapists like Laima, Kimmie, Charlie, Chelsey, Dawn and Karen.
Dining Experience
Lunch is included with a varied menu that balances health and indulgence. However, some reviews indicate that the food quality can be inconsistent. Some diners found the menu underwhelming, with options like Thai chicken curry and beef bourguignon feeling out of place for a spa. The halloumi salad required self-assembly. Some desserts, like the butterscotch tart, have been described as inedible.
Customer Service
Positive Feedback
Many reviewers have praised the staff for being helpful and friendly. The membership team, particularly Lucy and Aimee, are often commended for their efficient and professional service. Staff members like Gail have been recognized for their exceptional service and ability to create a memorable experience. Chelsey was praised for her makeup session and teaching. Cheryl at reception was also mentioned as very helpful. Angela was also commended for being a great host.
Negative Feedback
Some visitors have reported negative experiences with customer service. Some staff members have been described as rude and unaccommodating, with complaints about long waits for food and drinks. Management has also been criticized for being dismissive and passive-aggressive when addressing complaints. Zoe on reception received negative feedback.
Common Issues and Concerns
Pool Temperature
Several reviews mention the pool being too cold. Management has sometimes disputed these claims, leading to further dissatisfaction.
Booking and Vouchers
Some customers have experienced booking errors and issues with gift voucher delivery, causing frustration and disappointment, especially around holidays.
Treatment Consistency
There have been reports of inconsistent treatment quality, such as a deep tissue massage being performed instead of a gentle one, leading to pain and bruising.
Addressing Complaints
The handling of complaints appears to be a significant issue. Some customers feel that their concerns are not adequately addressed, and that escalating the issue leads to further frustration.