The Slimkit walking app is designed to encourage users to walk more and achieve weight loss goals. While some users have reported positive experiences, a significant number have voiced concerns regarding subscription practices, cancellation difficulties, and customer service. This article aims to provide a balanced overview of Slimkit, drawing from user reviews to highlight both its potential benefits and reported drawbacks.
Positive Aspects of Slimkit
Some users have found Slimkit to be a helpful tool for increasing their physical activity. One user mentioned that the app made it easier to start walking more consistently, tracking their progress and providing reminders to work out. Another user expressed enjoyment in walking with the app.
Negative Feedback and Concerns
Subscription and Cancellation Issues
A recurring theme in user reviews is difficulty canceling subscriptions and unexpected charges. Numerous users have reported being charged even after attempting to cancel their subscriptions. Some users have described the cancellation process as "outrageously hard" and have been billed for months, or even years, after their initial cancellation request. Some users report that deleting the app does not cancel the subscription, leading to continued charges.
Customer Service Complaints
Many users have expressed dissatisfaction with Slimkit's customer service. Complaints include refusal to issue refunds, unhelpful or unresponsive support teams, and difficulty in resolving billing issues. Some users have labeled the company's customer service as "piss poor" and "horrible."
Billing Practices
Several reviewers have accused Slimkit of employing "shady business tactics" and being a "scam." Users have reported unauthorized charges, difficulty obtaining refunds, and feeling that the company prioritizes profit over customer satisfaction. Some users have had to resort to disputing charges with their banks or reporting fraud to their credit card companies.
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Transparency and Misleading Advertising
Some users have criticized Slimkit's advertising practices, claiming that the app does not deliver on its promises of free information. One user reported feeling misled after completing a quiz and being prompted to subscribe instead of receiving the promised results. Others have pointed out a discrepancy between advertised special deals and the actual rates charged.
App Functionality
One user noted that the app lacked the ability to input walking data from a gym machine, although Slimkit responded by saying that the user could enable Indoor mode before starting their workout. Another user reported issues with the app resetting mid-walk and losing data.
Slimkit's Responses to Criticism
Slimkit has responded to some negative reviews, typically stating that subscription terms are clearly presented before purchase, including auto-renewal policies. The company often claims to have resolved issues by issuing refunds and canceling subscriptions when contacted by users. However, many users maintain that these resolutions were only achieved after considerable effort and frustration.
Trustpilot Reviews
Slimkit's Trustpilot page reflects a wide range of experiences, with an overall rating of 1.9 stars. While Trustpilot indicates that anyone can write a review and that companies cannot pay to hide reviews, the prevalence of negative feedback raises concerns about the app's subscription and customer service practices.
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