Sundance Spas has been delivering top-quality acrylic hot tubs since 1979. Known for their UV water treatment system, customizable fit and finish, and electronic controls, Sundance Spas focuses on providing customers with a luxurious and reliable spa experience. This article dives deep into the reviews and features of Sundance Spas, comparing them to other brands and exploring customer experiences.
Key Features of Sundance Spas
Sundance Spas places a strong emphasis on water quality. Their expertise has led to the design of some of the best water systems available for hot tubs and swim spas. Key features include:
- UV-C Technology: Sundance Spas utilizes UV-C, ultraviolet rays that sterilize the water and kill any pathogens. This reduces the need for excessive chlorine, resulting in a fresher, more enjoyable hot tub experience.
- CLEARRAY Active Oxygen System: This system combines UV-C filtration with an ozone purification stage to oxygenate the water, further enhancing its cleanliness.
- Fluidix Jets: These stainless steel jets are designed to blend water and air perfectly, providing a luxurious hydrotherapy massage. The jets are strategically placed to target key areas of the body.
Sundance Spa Series
Sundance Spas offers a range of series to cater to different needs and budgets:
- Splash Series: These affordable spas feature sculpted bench seating, full-foam insulation, and a precision-fit cover.
- 680 Series: These models add luxury features like waterfalls, lounge seating, wrist jets, and a foot dome. The asymmetric foot dome makes it easy to move around the hot tub.
- 780 Series: These spas can accommodate up to seven people and include Fluidix jets, the SMT seat, and two pumps for enhanced reliability and jet flow.
- 880 Series: These spas feature a sleek SunSide cabinet that is both elegant and low-maintenance. SunScents aromatherapy jets enhance the spa experience.
- 980 Series: These top-of-the-line hot tubs feature unique siding with corner illumination.
Warranty
Sundance Spas offers varying warranty levels depending on the product range. The 680 series has a shorter warranty, with a 5-year warranty on the spa shell structure and a 2-year warranty on the shell surface, equipment, and controls. The other three series come with a 10-year warranty against water loss through the spa shell and a 7-year warranty against blistering or cracking of the interior shell.
Customer Reviews and Experiences
Customer reviews of Sundance Spas are mixed, with experiences varying depending on the dealer and specific issues encountered.
One reviewer on Trustpilot expressed dissatisfaction, stating, "Sundance spas brushed off with a 1-1/2 year old spa with 2 speed pump failed. They told us dealer that sold us spa did so with no warranty! Stay far away from Sundance spas as they do not honor their products or warranties."
However, another customer had a positive experience, noting, "Professional operation and outstanding product. The delivery team and the commissioning team were professional and thorough. Frederique, our contact, was there during the commissioning to explain in detail regarding treatment and usage."
Comparison with Other Brands
When considering a hot tub purchase, it’s essential to compare Sundance Spas with other leading brands like Bullfrog, Jacuzzi, HotSpring, and Dimension One Spas.
Bullfrog Spas
Bullfrog Spas are known for their JetPaks, which allow users to customize their spa experience by switching jet packs between different seats. One reviewer mentioned having a Bullfrog A6 for about 18 months and being "99% happy with it." They appreciated the ability to switch jet packs between the deep and shallow seats. However, another concern raised was regarding Bullfrog's warranty resolution process, where the company might deny responsibility for damages incurred during transport.
Jacuzzi and HotSpring
These brands are often compared to Sundance Spas, with many similarities in features and performance. The ultimate decision may come down to personal preferences and the reputation of the local dealer.
CalSpa
One user shared a positive experience with a CalSpa 740 'Baja,' emphasizing its simplicity and reliability. They skipped the "foo-foo" features and opted for a basic model with heaters and pumps. The user highlighted the importance of insulation and efficiency, noting that the sturdy cover kept the heat in, minimizing electricity costs.
Dimension One Spas
Dimension One Spas, launched in 1977, is another top American-made spa brand known for its innovative features and focus on creating the ultimate home spa experience. Dimension One Spas come in three main collections: the Bay Collection, the Reflection Collection, and the Home series. They offer a 7-year warranty on its shell and skirting.
Dealer Importance
Many reviewers emphasize the critical role of the dealer in ensuring customer satisfaction. A long-standing reputation for quality service is essential. One reviewer noted, "But in the end your satisfaction with your spa will come down to the dealer. So shop dealers first. You want a long-standing reputation for quality service."
A good dealer will be upfront with pricing, include delivery and setup, and follow up after the installation. They should also be responsive to warranty issues.
Considerations for Potential Buyers
- Used Market: Consider buying a used hot tub to save money. Many people experience "new toy syndrome" and sell their spas after a year or two of infrequent use.
- Noise Levels: If the hot tub will be located near a bedroom, consider the noise levels of the circulation pump. Some models may be too noisy.
- Basic vs. Advanced Models: Decide whether a basic model like the Sundance Prado 680 is sufficient or whether the additional features of higher-end models are worth the investment.
- Full Foam Insulation: Full foam insulation provides structural support and helps retain heat.
- Warranty Coverage: Carefully review the warranty documents to understand the terms and conditions. Specific components may have different warranty lengths.