The Spa at Eagle Mountain is dedicated to providing clients with beauty, relaxation, and health treatments from a team of experienced professionals. This review delves into the spa's offerings, membership program, policies, and overall experience, providing a detailed overview for potential and current clients.
Rejuvenating Spa Offers and Services
The Spa at Eagle Mountain offers a range of treatments designed to help clients unwind and refresh. These include tranquil massages, luxurious facials, and full-body treatments, all administered by expert therapists. Limited-time spa offers provide opportunities to experience these services at special rates.
Spa Gold Membership Program
The Spa Gold program offers a unique membership structure designed to provide regular spa treatments at a consistent monthly rate. Here's a breakdown of the program's key features:
Enrollment and Billing
There is no membership fee to enroll in the Spa Gold program. To begin, clients are required to pay for the first and last month’s payment upfront. The Spa Gold payment is billed on the 20th of each month. This ensures that the payment is processed in time for the credit to be available on the 1st of the month.
Cancellation Policy
The Spa Gold program can be canceled at any time with 30 days' written notice. However, there are specific conditions to consider:
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- Re-enrollment Restriction: Upon cancellation, you will be unable to re-enroll for a minimum period of two years.
- Short-Term Memberships: Certain penalties apply to programs that have been active for less than 90 days.
- Credit Usage: Credits accrued during the membership can be used towards any full-priced services.
- Credit Value: These spa credits have no cash value and will not be refunded.
- Limited Usage: If you are a member for less than four regular billing cycles, you may only apply the dollar value of the credits toward any full-priced service.
Benefits and Discounts
- Non-Transferable Pricing: Spa Gold pricing is non-transferable. However, friends and family can receive a special 20% discount on regular pricing.
- Service Discounts: Any services lasting more than 60 minutes or less than 60 minutes receive a 20% discount. The $69 monthly credit can be applied to the 20% discount on 90-minute services.
- Comprehensive Coverage: Any services not covered in the 60 and 90-minute program receive a 20% discount.
Monthly Service Usage
Members are encouraged to use their services each month. This helps ensure that members take full advantage of their membership benefits.
Two-Hour Spa Services
Two-hour spa services are considered premium due to the greater demand on service providers. For clients wanting to book two consecutive one-hour services, a 20% discount on the regular 2-hour spa treatment will be applied.
Daily Service Limits
Under the Spa Membership Monthly Program, clients may choose one service from each category in a day. The maximum services a client can receive in a day include one massage, one body treatment, and one facial.
Appointment Cancellation Policy
The spa maintains a 24-hour cancellation policy. If an appointment needs to be canceled, it should be done at least 24 hours in advance. If there is a possibility that the appointment might not be kept, it is advisable to cancel it. Availability for same-day appointments can be checked by calling the spa.
Program Fee Stability
The Spa Gold Program is set up for automatic billing of your credit card only, ensuring a seamless and consistent payment process. Your spa credit each month is directly tied to your credit card payment processing.
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Gift Certificates
Dollar amount gift certificates may be used towards additional services or tips to service providers. Gift certificates for specific services must be used for the services purchased by the expiration date.
Enrollment Process
Enrollment can be completed online through the Spa Gold Application. Please note that it takes 72 hours to process the application.
Program Upgrades and Downgrades
Members may upgrade or downgrade their program only once during their membership, providing some flexibility in tailoring their membership to their needs.
Additional Considerations
- Credit Card Requirement: The Spa Gold Program is set up for automatic billing of your credit card only.
- Service Availability: All Two-hour spa services are premium spa services because they are more demanding on the service provider.
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