Pei Wei Asian Kitchen, a popular counter-serve Pan-Asian restaurant, has become a recognizable name for those seeking flavorful noodle and rice dishes with a focus on health-conscious options. This article delves into the restaurant's offerings, customer experiences, and its standing within the El Paso dining scene, incorporating information gathered from customer reviews and health inspection reports. Dining habits reveal that people appreciate having a variety of choices, and Pei Wei caters to this preference with its diverse Pan-Asian menu.
A Customer-Centric Experience
One of the standout features of Pei Wei Asian Kitchen is its commitment to customer service. Manager Joshua Norton and cashier Rosa are frequently mentioned in reviews for their attentiveness and patience. Customers have shared experiences of the staff going above and beyond to ensure satisfaction, such as quickly resolving issues with orders and offering complimentary treats like Thai donuts for reviews. The friendly and welcoming atmosphere created by the staff contributes significantly to the overall dining experience.
Positive Reviews and Menu Highlights
Many customers praise the freshness and deliciousness of the food at Pei Wei. One recent customer recounted a delightful experience, highlighting the perfectly cooked egg noodles and tender, flavorful beef in the beef and broccoli dish. The spring rolls, served with a sweet chili sauce, were also a hit. The restaurant is known for its generous portion sizes, ensuring that diners leave feeling satisfied.
The Pei Wei menu offers a variety of Pan-Asian dishes, focusing on fresh ingredients and bold flavors. Diners can choose from a selection of noodle and rice bowls, as well as appetizers like spring rolls and edamame. The restaurant also caters to different dietary needs, offering gluten-free options.
Locations and Health Inspections in El Paso
Pei Wei has multiple locations in El Paso, including one at 1325 George Dieter Dr and another at 5411 N. Mesa St. These locations, like all establishments serving food to the public in El Paso, are subject to regular health inspections.
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Health Inspection Grades
Health inspections are conducted in El Paso to ensure that restaurants meet certain standards of cleanliness and food safety. A passing score is 70 or higher, while establishments scoring 60 or lower face closure. It's important to note that an inspection carried out on a particular day may not reflect the overall, long-term conditions of the establishment.
In July 2025, one Pei Wei location received a score of 74 during a health inspection. In September 2025, Pei Wei Fresh Kitchen located at 1325 George Dieter Drive, Suite K received a 95. While these scores indicate that the restaurant generally meets health and safety standards, it's always a good idea for customers to be aware of the latest inspection results.
Addressing Dietary Concerns
While Pei Wei offers gluten-free options, some customers with celiac disease have reported issues with cross-contamination. One reviewer shared an experience of ordering a gluten-free meal but finding a regular noodle in their food. Although the manager addressed the situation with genuine concern and offered a refund, the incident highlights the importance of double-checking orders and communicating dietary restrictions clearly to the staff.
Tips for a Great Experience
To make the most of a visit to Pei Wei Asian Kitchen, consider the following tips:
- Visit during off-peak hours to avoid crowds.
- If you have dietary restrictions, double-check your order to ensure it meets your needs.
- Consider leaving a review for a chance to receive complimentary items like Thai donuts.
Pei Wei in the El Paso Restaurant Landscape
El Paso's dining scene is diverse, with a wide range of restaurants offering various cuisines and experiences. Stacker compiled a list of the highest-rated restaurants in El Paso using data from Foursquare, providing a snapshot of local favorites. While Pei Wei may not be at the very top of the list, it remains a popular choice for those seeking a quick, flavorful, and customizable Pan-Asian meal.
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The list of El Paso restaurants with Grade A (99-90) includes a variety of establishments, from fast-food chains to local eateries. Some notable examples include:
- Arby's Store 1 at 1385 George Dieter Drive (99)
- Starbucks at 1881 George Dieter Drive, Suite A-B (96)
- Gen Korean BBQ House at 1319 George Dieter Drive (96)
These high scores reflect a commitment to maintaining excellent standards of cleanliness and food safety.
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