Nu Weight Loss & Aesthetics is a medical spa located in Virginia Beach, Virginia, offering a range of skin and beauty treatments. The spa aims to help clients feel more confident in their skin through services like weight loss programs, nutrition management, detoxification, body contouring, hair restoration, and laser skin treatments. They also offer an exclusive line of products including supplements and topical creams.
Overview of Services
Nu Weight Loss & Aesthetics focuses on total body wellness, emphasizing weight loss, nutrition management, and detoxification. The clinic provides treatments such as invisa-RED Technology, radiofrequency skin tightening, laser skin resurfacing for acne scars, and sclerotherapy for spider vein removal. The team also offers weight loss medications and laser machine services.
The Team
The clinic is led by Dr. Nakeshia Lynn Mouzon, a doctorally prepared, board-certified psychiatric mental health and family nurse practitioner. Dr. Mouzon graduated magna cum laude from Hampton University and has completed regenerative aesthetics training certification. Her doctoral studies focused on the effects of meditation on stress and mindfulness. She combines conventional and complementary medicine in her practice, utilizing science-driven and regenerative medical therapies.
Customer Reviews and Feedback
Customer reviews regarding Nu Weight Loss & Aesthetics and related services (including those possibly related to Nu Image Medical) are mixed, highlighting both positive experiences and significant concerns.
Positive Feedback
- Confidence and Results: Some customers have reported positive experiences, noting that the treatments have helped them lose weight and regain confidence. For example, one reviewer mentioned that Lipo treatments were a "lifesaver" after struggling to lose weight post-pregnancy.
- Professional and Welcoming Staff: Several reviewers praised the welcoming and professional nature of the staff. One customer appreciated being addressed by name and feeling in good hands. Another described the med spa as "relaxing" and the owner as "extremely professional."
- Effective Weight Loss: One customer reported losing 10lbs in two weeks with the help of prescription medication and Lipo shots, combined with increased water intake.
- Personalized weight loss program: Some customers find the personalized plan for weight loss is great customer service.
- Hormone Therapy: Some customers suggest everyone to contact NU Health and get their Hormone Therapy or any other service that they offer and called it the best experience ever.
Negative Feedback
- Subscription Issues and Billing Problems: A recurring theme in negative reviews is related to subscription issues and unexpected charges. Several customers claimed they were automatically enrolled in auto-reorder programs without clear notification and were charged for shipments they didn't want or need. Some had difficulty canceling subscriptions and obtaining refunds.
- Lack of Communication and Support: Some customers reported a lack of response from the company after payment, particularly regarding consultations with doctors or addressing concerns. One reviewer mentioned waiting over a month to speak with Dr. Wolf after receiving blood work results.
- Product Ineffectiveness: Some customers claimed that the products they purchased were ineffective, with no noticeable weight loss or other benefits.
- Delayed or Missing Medication: One reviewer reported that their medication was absent from a sealed package, and the company refused to send the appropriate meds or a refund.
- Concerns about Product Quality: One customer expressed concern about the quality of the medication, stating that the tablets appeared to be underdosed and were taking them to a lab for testing and that the product didn't work at all, money down the drain and on top of that they put you on auto refill and charge your card automatically - one of the worst experience ever.
- Unresponsive Telehealth: Some customers found the telehealth services to be lacking, with no real interaction or personalized care.
Company Responses
Nu Image Medical has responded to some negative reviews, particularly those concerning subscription issues. The company stated that information about the monthly subscription fee and "cancel anytime" policy is prominently displayed during the enrollment process and in the Terms and Conditions. They also mentioned that reminders are provided 48 hours prior to each billing cycle. They claim that misunderstandings are statistically minimal and do not reflect the overall quality of their services.
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BBB and Trustpilot
BBB Business Profiles are provided to assist consumers in exercising their best judgment. The BBB does not verify the accuracy of information provided by third parties and does not guarantee the accuracy of any information in Business Profiles. BBB Business Profiles generally cover a three-year reporting period, except for customer reviews.
Trustpilot is a platform where anyone can write a review, and reviewers have the ability to edit or delete their reviews at any time. Companies can ask for reviews via automatic invitations, which are labeled as Verified.
Analysis of the Reviews
The mixed nature of the reviews suggests that while some customers have had positive experiences with Nu Weight Loss & Aesthetics and related services, others have encountered significant issues, particularly regarding billing practices, customer service, and product effectiveness.
The recurring complaints about subscription issues and unexpected charges are concerning. While the company claims that their policies are clearly communicated, the number of customers reporting these problems suggests that there may be a need for greater transparency or improved communication during the enrollment process.
The lack of response from the company and the reports of ineffective products are also significant concerns. Customers seeking medical or wellness services expect to receive adequate support and see tangible results. The negative reviews in these areas could deter potential customers.
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