Purchasing a vehicle and maintaining it through dealership services can be a mixed experience. Reviews regarding Kia El Paso George Dieter highlight both positive and negative aspects of their sales and service departments. This article aims to provide a balanced view based on customer experiences, focusing on service quality, customer service interactions, and the overall buying experience.
Positive Sales Experiences
Several customers have reported positive experiences during the vehicle purchase process. For example, one customer mentioned that they were helped to buy a Kia Optima 2020, instead of basic model of Kia Forte, with great customer service, praising the attentiveness of the salesperson JC and the awesomeness of the sales manager. Another customer, Karen O., thanked Juan Rivera for the great service and help provided during her purchase. Alberto Soto was commended by another buyer for helping them acquire a used car with a good deal, and Walter was noted for his helpfulness. These reviews suggest that some customers find the sales team at Kia El Paso George Dieter to be accommodating and effective. Rodrigo Duron, Jose Luis Zarate, and Jonathan Sepehri were also mentioned as being the best and provided a feeling of no-nonsense, answering all questions and being educated about the vehicles they were selling, with no pressure during the entire process.
Service Department Concerns
However, a significant number of reviews raise concerns about the service department. One customer recounted a distressing experience where they noticed huge multiple cracks in their windshield after their first service appointment. The front desk clerk, Abi, seemed inconvenienced, and the manager, Russell Geiger, appeared annoyed. The manager attributed the damage to temperature change, despite the customer's certainty that the cracks were not present before the service. The customer also noted damage to the windshield wiper and expressed dissatisfaction with the lack of a clear answer regarding the presence of cameras in the service area.
Another customer had a negative experience regarding promised services. Despite being offered a year of oil changes, fluid top-offs, and a multipoint inspection at the time of vehicle purchase, the customer later discovered that the multipoint inspection was never performed, or was misrepresented. This was evidenced by premature tire wear, which the service department initially dismissed, blaming it on underinflated tires despite the vehicle having TPMS sensors. The customer also pointed out discrepancies in paperwork regarding a needed tire rotation and reported rude and unprofessional behavior from the staff and service manager, including a confrontational encounter.
Inconsistent Service Quality
Further adding to the mixed feedback, another customer described their experience as a "complete disappointment" after the initial purchase. They cited long wait times for services like oil changes (3 hours) and issues with windshield repairs not being done correctly. This suggests inconsistency in the quality and efficiency of the service provided.
Read also: What to Expect: Male Massage El Paso
Remote Purchase Issues
One particularly detailed review highlighted issues with a remote purchase. The customer was initially pleased with the salesperson, Isaiah Reed, who promised a smooth experience. However, the dealership allegedly misquoted purchase/finance terms multiple times, miscalculated county taxes, and failed to disclose that a mobile charger was not included with the vehicle. Furthermore, the vehicle arrived with significant undisclosed paint damage. Despite complaints, the dealership only offered to cover half the repair cost. The customer also reported a noticeable vibration at speeds over 60 mph, which was initially denied by the salesperson. The dealership's proposed solution was for the customer to drive the vehicle back to El Paso for repairs, which the customer found unacceptable. The customer felt scammed by the dealership's unethical practices during the remote purchase.
Positive Counterpoints
Despite the numerous negative experiences, some customers have had positive interactions with the service department. One customer mentioned having a great car buying experience and appreciated the friendly staff and accommodating waiting area during service visits. Another customer was pleased with their sales consultant, Angel Alcala, and the financial business manager, Maria Bell, for their assistance in finding the right vehicle and securing suitable payment terms.
Read also: George Dieter Brake Masters
Read also: Boise Grocery Story