Hers, a part of the Hims & Hers Health platform, has gained popularity for its comprehensive approach to women's wellness, offering convenient and affordable access to healthcare products and services. With a mission to empower women to feel their best, Hers provides solutions for various health issues, including hair loss, sexual health, mental health, and skincare. Recently, Hers has expanded its offerings to include weight loss programs, focusing on prescription medications, including its own compounded semaglutide GLP-1 medication. This article delves into Hers' weight loss program, examining its services, medications, and customer reviews to provide a comprehensive overview.
Hers: An Overview
Hers aims to provide accessible and personalized healthcare through its 100% online platform. Customers can connect with licensed healthcare providers to access treatments tailored to their specific needs. If prescribed, medications are shipped directly to the customer's door at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team. Hers guarantees accessible solutions through licensed medical practitioners and affordable health and wellness product offerings.
Getting Started with Hers
Hers offers a streamlined process for accessing health services:
- Create Your Profile: The first step involves setting up a profile on Hers' encrypted data platform. This requires entering basic information about yourself, your lifestyle, health, medical history, and current symptoms. You'll also need to provide a government-issued ID and a credit card.
- Complete a Medical Questionnaire: After setting up your profile, you'll answer specific questions about your medical concern and symptoms. For weight loss services, you'll outline your weight management goals, diet, and exercise habits.
- Get Your Treatment Plan: Within 24 hours, a licensed health professional will evaluate your needs and communicate with you through the online platform to advise you on a treatment plan.
Weight Loss Medications Offered by Hers
Hers requires an online consultation with a healthcare professional on the platform before prescribing appropriate medications. Based on your healthcare needs, your prescription may include GLP-1s or metformin for weight loss.
Hers lists the following prices for FDA-approved GLP-1 injections:
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- Ozempic: $1,799 per month
- Wegovy: $1,350 per month
- Mounjaro: $1,899 per month
- Zepbound: $1,899 per month
- Generic liraglutide: from $299 per month
Hers also offers compounded GLP-1 drugs at a lower cost. However, these drugs are not FDA-approved and come with significant health risks concerning safety, effectiveness, and quality.
Hers notes that actual medication prices may vary based on the subscription you choose. You may have to pay a 6- or 12-month subscription fee upfront to get similar prices. Monthly billing may incur higher costs.
It's important to note that Hers doesn't offer brand-name Ozempic. Instead, Hers offers compounded semaglutide. While compounded GLP-1s include the same active ingredient as brand-name GLP-1s, they are not approved by the FDA. In fact, the FDA has warned against the use of compounded semaglutide due to safety concerns.
Customer Reviews and Feedback
Online reviews of Hers' weight loss service are mixed. Most reviewers were somewhat happy with their experience overall. Customers appreciate the responsiveness and helpfulness of the medical team, with some specifically mentioning the ease of communication and quick answers to their questions. A few reviewers also value the convenience of the app and the informative content available, while others highlight the speed of the approval process and medication delivery.
However, there are mixed opinions regarding the effectiveness of the products and treatments. Some people report positive changes in their weight, energy levels, and overall well-being, while others express disappointment with the lack of noticeable results or the presence of side effects such as nausea and fatigue. A few reviewers also mention concerns about the dosage and the need for more personalized guidance and follow-up from healthcare providers.
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Some negative reviews claim customer service can be lacking, and some customers did not experience significant weight loss results on the program. For example, one user reported, "Product doesn’t work! Paid for 6 months and product didn’t work. Actually gained weight and communicated my concerns and was told to keep using the product. After two months I asked for my money back or ant least a credit for the unused months. They would not give me any money back. Rip off!!"
Conversely, some users have had positive experiences, appreciating the ease of use and responsive communication. One user stated, "Easy to work with and very professional, it is easy to get good information from the site. Questions are answered immediately by REAL people and not some AI canned response. I haven't had any issues with getting the product and instructions are easy to follow. There is a lot of support information."
Pros and Cons of Hers Weight Loss Program
Pros:
- Convenience: Hers offers a convenient way to access healthcare services from the comfort of your own home.
- Accessibility: Hers aims to provide affordable healthcare options, with medications offered at 50% to 80% off retail prices.
- Personalized Support: Hers provides ongoing support and monitoring through its platform and app, allowing you to message a healthcare professional to discuss your progress and adjust your plan as needed.
- Wide Range of Services: Hers offers a wide range of services, including weight loss programming, mental health management, sexual health support, and products for hair and skin.
- Easy to Use: Easy to order and use. Easy to understand instructions.
Cons:
- No Insurance Coverage: Hers does not accept medical insurance or HSA/FSA payments, meaning all products and services are paid out-of-pocket.
- Limited Scope of Services: The absence of face-to-face interactions with clinicians limits its scope of services.
- Compounded Medications: Hers offers compounded GLP-1 drugs, which are not FDA-approved and come with significant health risks.
- Customer Service Issues: Some users have reported issues with customer service, including delays in responses and difficulties in resolving issues.
- Mixed Results: Some customers did not experience significant weight loss results on the program.
- Not Suitable for All: Hers isn’t suitable for all medical conditions or complex health needs.
Alternatives to Hers
While Hers offers a convenient telehealth platform for managing some health needs through medication, it's essential to consider alternative options, especially for those seeking more comprehensive care or face-to-face interactions with healthcare professionals.
- Traditional In-Person Doctor Visits: For complex medical conditions or situations requiring physical exams, blood tests, or imaging tests, consulting a doctor in person may be necessary.
- Other Telehealth Platforms: Several other telehealth platforms offer weight loss programs, some of which may accept insurance or provide access to a wider range of medications.
- Specialized Weight Loss Clinics: Weight loss clinics offer comprehensive programs that include medical supervision, nutritional counseling, and behavioral therapy.
Hers' Other Services
Beyond weight loss, Hers provides solutions for various health issues:
- Hair Care: Hers grew popular for its hair loss program and products.
- Birth Control: Hers offers a convenient and affordable way to access birth control.
- Skincare: Hers provides products for acne and anti-aging.
- Mental Health: Hers offers psychiatry services, allowing you to discuss your mental health concerns through the app and receive prescription medications if appropriate. Hers clinicians don’t prescribe Xanax, Adderall, or any other controlled substances, but prescription-only medications they may prescribe for anxiety or depression include escitalopram (Lexapro), sertraline (Zoloft), fluoxetine (Prozac), citalopram (Celexa), venlafaxine (Effexor), and buspirone (BuSpar).
Hers also offers compounded anxiety and depression medication combined with herbal supplements. These products are not FDA-approved.
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