Elements Massage in Manchester, NH, and its surrounding locations like Concord and Nashua, aims to provide therapeutic, handcrafted, and personalized massage experiences. This article consolidates customer reviews to provide a comprehensive overview of what clients can expect.
First Impressions: Ambiance and Staff
The initial experience at Elements Massage locations is generally positive. Clients frequently praise the welcoming and friendly nature of the staff, particularly at the front desk. Many appreciate the "little perks" such as complimentary water and peppermint patties offered in a clean and quiet lobby/waiting area, often enhanced by relaxing music at a perfect volume and attention to detail like weighted heat or cold wraps for the neck. The modern and beautiful aesthetic of the place contributes to a calming atmosphere.
The Massage Therapists: Skill and Professionalism
A recurring theme in the reviews is the high caliber of the massage therapists. Clients consistently describe them as well-trained, knowledgeable, and professional. Many reviewers highlight the therapists' ability to listen to their concerns, identify areas of tension, and adjust pressure levels accordingly. Some therapists are commended for their expertise in specific techniques, such as prenatal massage.
Gabrielle, Tiffany, Sadie and Angela are specifically mentioned for their exceptional skills and personable approach. Gabrielle stands out for her ability to educate clients about their bodies and provide advice on maintaining muscle health through stretching. Tiffany is praised for her dedication to her craft and ability to apply the right amount of pressure to relieve tension. Sadie is recognized for her intuitive way of working and her ability to find trouble spots without needing to ask, while maintaining a warm and professional demeanor. Angela is appreciated for her ability to target specific problem areas and alleviate aches and pains.
The therapists' commitment to ongoing learning and the availability of various add-on services are also appreciated. The ability to customize each visit based on individual needs and preferences is a significant advantage.
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Addressing Specific Needs and Concerns
Elements Massage therapists are often commended for their ability to address specific client needs and concerns. Many reviewers report feeling significant relief from pain and tension after their sessions. Some therapists provide clients with knowledge about the causes of their muscle soreness and recommend exercises to do between appointments.
Clients with specific conditions, such as sciatica, also report positive experiences. The therapists' ability to listen to clients' concerns and tailor their techniques accordingly is a key factor in their success.
Value and Convenience
Many reviewers feel they receive great value for their money at Elements Massage. The combination of skilled therapists, a relaxing environment, and reasonable prices makes it an attractive option for those seeking massage therapy.
The ease of making appointments and the punctuality of the staff are also appreciated. Clients are typically able to book appointments in a timely manner and are seen on time for their sessions.
Potential Areas for Improvement
While the vast majority of reviews are positive, a few clients have reported negative experiences. These include issues with appointment scheduling, session length, and billing.
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One client reported being disconnected while trying to make an appointment and not receiving a call back. Another client reported that their therapist ended the session 10 minutes early. A few clients have also reported issues with billing, including being charged after canceling their membership.
These negative experiences appear to be isolated incidents, but they do highlight potential areas for improvement for Elements Massage. Addressing these issues could further enhance the overall client experience.
Levels of Expertise and Training
Elements Massage Nashua emphasizes that their therapists undergo rigorous training and development to enhance their skills. The company states that each level requires a mastery of the craft along with additional training, education, and development to enhance their skills. While experience levels may vary by studio, the company's commitment to quality ensures that clients receive a high level of care.
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