Bestway SaluSpa Troubleshooting: A Comprehensive Guide to Error Codes and Solutions

SaluSpa inflatable hot tubs offer a convenient way to relax, but like any appliance, they can sometimes encounter issues. Error codes may appear, potentially shutting down the spa to prevent damage and indicating the type of problem. This article provides a comprehensive guide to troubleshooting common SaluSpa problems, ensuring you can quickly resolve issues and get back to enjoying your hot tub.

Understanding Error Codes

Error codes are designed to alert you to potential problems with your SaluSpa. Addressing these codes promptly can prevent further damage and ensure the longevity of your hot tub.

E02 Error Code: Insufficient Water

The E02 error code indicates that the pump isn’t detecting enough water to run the filtration or heating system. Here’s how to troubleshoot:

  1. Check Water Level: Ensure the water level is between the minimum and maximum marks inside the spa.
  2. Remove Stopper Caps: Take off the stopper caps and try again.

Freeze Shield Activation

If the ambient temperature is below 42ºF (5.5°C), the pump will automatically activate the Freeze Shield heating function. This feature protects the hot tub's components and water from freezing. If you're setting up the spa in cold weather, this function might interfere with the initial setup. To check if this is the issue:

  1. Check the ambient temperature: Ensure that the ambient temperature is above 42ºF (5.5°C).

Filtration and Heating System Issues

If you encounter issues with the filtration or heating system, follow these steps:

Read also: 3 HP Spa Pump Specs and Reviews

  1. Check the Filter Cartridge: Remove the filter cartridge from inside the pump and press the filter or heat button. If the error code disappears, clean or replace the filter cartridge.
  2. Check Water Circulation: Turn on the filtration or heating system and place your hand in front of the outlet pipe. If you don’t feel any water coming out, it indicates a circulation problem.

E15 Error Code: Wi-Fi Module Disconnection

The E15 error code indicates that the Wi-Fi module isn’t properly connected, preventing you from using your smartphone to control the spa. The good news is that the hot tub can still be used without Wi-Fi activation.

Additional Troubleshooting Steps

Clearing Blocked Pipes

If you suspect a blockage in the pipes, follow these steps to clear them:

  1. Straighten the Pipes: Ensure that the pipes are not kinked or bent, as this can restrict water flow.
  2. Flush the Pipes: Empty the water from the hot tub and use a garden hose to flush water through the pipes. Do this from both the inside and outside of your hot tub for best results. A toothbrush can be used to scrub more difficult areas.

Thermal Cut-Out Function

Every SaluSpa is equipped with a thermal cut-out, which turns off the heating pump when the temperature is too high. To resolve this:

  1. Cool Down the Pump: Unplug and detach the pump, then move it to a cool, dry place to cool down.
  2. Cool Down the Water: Drain the hot tub and refill it with cooler water, or wait until the water temperature is 95ºF (35°C) or below before plugging the pump back in and restarting the hot tub.

GLEDS and GCF Systems

SaluSpa hot tubs feature GLEDS (Ground Leakage Electric Detection System) and GCF (Ground Fault Circuit) systems for electrical safety:

  • GLEDS: Monitors the electric grounding of the appliances in your home. If there’s an issue, call an electrician immediately to check the grounding connection.
  • GCF: Ensures the spa is used in an outlet with proper ground connection, providing additional electric current protection. If you suspect an issue, connect the hot tub pump to a new outlet socket or have an electrician evaluate the current socket.

Addressing Pump Issues

If the pump isn't working, consider these troubleshooting steps:

  1. Check for Power: Verify that the pump is receiving power by checking if the timer lights are working.
  2. GFCI (Ground Fault Circuit Interrupter): A failing GFCI can interrupt the power source, making the pump appear non-functional. If the test and reset buttons on the GFCI are unresponsive, the GFCI might be the issue.

Replacing the GFCI Plug

If the GFCI plug is faulty, you might need to replace it. Here’s a simplified approach based on user experiences:

  1. Disassemble the Plug:
    • Unplug the hot tub.
    • Remove the backplate of the plug by taking out the exterior screws.
    • Loosen the screws securing the cable and the brass screws holding the hot, neutral, and ground wires.
  2. Replace the Plug:
    • Purchase a replacement GFCI and timer. Options include a combined GFCI and timer unit or separate components.
    • Connect the wires to the new GFCI plug, ensuring correct placement of hot, neutral, and ground wires.

Inline GFCI Replacement Plug

Consider using an inline GFCI replacement plug for a quicker and cheaper solution. However, ensure it is compatible with your setup.

Additional Tips and Considerations

  • Filter Maintenance: Regularly clean or replace the filter cartridge to ensure proper water flow and filtration.
  • Water Quality: Maintain proper water chemistry to prevent issues such as cloudy water or skin irritation. Use appropriate chemicals and test the water regularly.
  • Vacuuming: Use a pool vacuum to clean the bottom and walls of the spa, as skimmers can only remove surface debris.
  • Professional Assistance: If you're unable to resolve the issue, consult a professional or contact SaluSpa customer support for further assistance.

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