Understanding Able Weight Loss Subscription Cancellation and Refund Policies

Able.app aims to provide comprehensive health and wellness solutions, committing to user satisfaction and success in their wellness journey. This article outlines the terms and conditions related to Able's subscription services, focusing on cancellation procedures, refund eligibility, and other important aspects of the service.

Service Overview

Able provides a service that may involve fees. Able retains the right to determine pricing for the Service and may offer different pricing to its customers. Users may be required to pay fees for the Service, including payments for periodic charges related to Subscription Services.

Fullscript Account

Upon registration with Able, you may receive a Fullscript account, managed by their Medical Director, to facilitate interaction with Able's health services. Note that you are under no obligation to use this Fullscript account and are encouraged to consult with a primary care doctor or appropriate healthcare professional first regarding your specific health needs and circumstances.

Accounts and Registration

To use the Service, users must adhere to all applicable laws and regulations. During registration with Able, users must provide accurate and up-to-date contact information at all times. Users may be asked to create a password and are responsible for all activities that occur under their account.

General Payment Terms

Using Able's Service may require you to pay fees, which will be charged to your account.

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Price and Authorization

Able reserves the right to determine the pricing for the Service and may offer different pricing to any of its customers. Able will provide advance notice of changes before they apply. By subscribing to the Service, you authorize Able to charge your account for Subscription Service payments.

Subscription Service

Able's Subscription Service involves payments for periodic charges. Your subscription will continue until you terminate it. To avoid being charged taxes for the next Subscription Period, you must cancel your subscription before the renewal date. You can cancel by following the steps listed on the Able app or by contacting them directly.

Prescription Services

Fees and charges associated with prescription services available for purchase are non-refundable, unless otherwise stated in any return or refund policy presented to you, you acknowledge and accept that due to the nature of the medical products and services available for purchase.

Unauthorized Charges and Delinquent Accounts

If you notice unauthorized charges, it's important to contact Able immediately. Able reserves the right to take action for any account with unpaid dues, including collection fees.

Free Trials

Able may offer free trials at its discretion and may withdraw this offer at any time. If you cancel your subscription during the free trial period, you will not be charged. Able aims to process cancellations quickly where possible.

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Subscription Cancellation

Cancellation Policy

As a subscriber to Able's health and wellness services, you agree to recurring billing based on your chosen subscription plan. However, you retain the flexibility to cancel your subscription at any time, thereby preventing future charges. It is important to note that subscription fees are non-refundable once a billing cycle has commenced.

Voluntary Cancellation

Customers have the option to cancel their subscription at any time to prevent future charges.

Trial Period Cancellation

If a customer cancels their subscription during their trial period before it ends, they will not have their subscription renewed, and a refund will not be necessary.

Notification

It is the responsibility of the customer to manage their subscription and initiate the cancellation process if they no longer wish to continue the service.

Refund Policy

General Refund Policy

Subscription fees are generally non-refundable once a billing cycle has commenced. Add-ons and non-subscription programs and products are also non-refundable.

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Medical Order Refunds

Once a customer subscribes and completes payment for the monthly medical order, refund requests will not be accepted unless the order is declined by the clinician. If a clinician declines a medical order, the customer may be eligible for a refund for the specific order.

Technical Errors

In cases of technical errors occurring within 30 days of the purchase date, Able may consider refund requests on a case-by-case basis.

Non-Refundable Add-Ons and Non-Subscription Programs and Products

Add-ons and non-subscription programs and products are non-refundable.

Subscription Medication Plans

All subscription medication plans must be canceled at least 3 days before the next payment date to ensure the medication is not dispatched from the pharmacy. Able will verify with the pharmacy to determine if the order has been processed.

Limited License and Restrictions

Able grants users a limited license to access and use the Service. Users are prohibited from circumventing any access control mechanisms. Able retains all rights to its products and services.

Feedback

Any feedback provided by users regarding Able's products and services may be used to improve them.

Ownership and Proprietary Rights

The Service is owned and operated by Able and is protected by intellectual property and other laws. The content and materials available through the Service are the property of Able or its third-party licensors.

User Content

Users may provide content to the Service, retaining ownership of their User Content. By providing User Content, users grant Able a limited license to use it in connection with the Service. Able is not responsible for User Content and does not endorse any opinions expressed within it.

User Content Disclaimer

Able does not endorse any User Content and is not responsible for its accuracy, or appropriateness. Able reserves the right to remove or modify User Content at any time without notice.

Monitoring Content

Able may monitor the Service for operational and other purposes and may remove or refuse to post any content.

Anonymized Data

Able may collect and use Anonymized Data that does not identify you individually.

Prohibited Conduct

Users are expected to respect the rights of third parties and comply with all applicable laws and regulations.

Respect of Third Party Rights

Users of the Service are expected to respect the rights of third parties.

DMCA Notification

Able complies with the Digital Millennium Copyright Act (DMCA) and has a procedure for reporting claimed infringement.

Repeat Infringers

Able may terminate the accounts of repeat infringers of intellectual property rights.

Modification of Terms

Able may change these Terms from time to time and encourages users to review them periodically for changes.

Termination

Term and Termination

These Terms are effective until terminated. Able may terminate your access to the Service at any time, with or without cause. The Service and these Terms automatically terminate if you violate any of these Terms.

Effect of Termination

Upon termination, certain provisions of these Terms will survive, including those relating to feedback, ownership, indemnity, disclaimers, limitations of liability, arbitration, and general terms. You will no longer have rights to any User Content you Posted to the Service.

Modification of the Service

Able may modify or discontinue the Service, temporarily or permanently, without notice to you. Able is not liable for any modification, suspension, or termination of your access to or use of the Service.

Indemnity

You agree to indemnify and hold Able harmless from any claims arising out of your use of the Service or any dispute between you and any third party.

Disclaimers

The Service is not a substitute for professional medical advice. Able provides health and wellness solutions, but it is crucial to consult with a medical professional before using the service or following coaches' suggestions. Weight loss can lead to physical changes, and it is essential to ensure that any diet or exercise practices are suitable and safe for you.

No Medical Advice

The information provided by Able is for indicative purposes only and should not be considered medical advice. Always consult with a qualified healthcare practitioner.

As Is Basis

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind.

Limitations of Liability

Able is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Service.

Arbitration

Generally

Any legal dispute between you and Able will be resolved through binding arbitration, except as otherwise described herein.

Opt-Out

You have the right to opt out of arbitration by providing Able with an Opt-Out Notice within 30 days of your initial agreement to these Terms.

No Class Actions

You may only resolve disputes with Able on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action.

Legal Entity and Contact Information

The Service is provided by Able UK and Able US. For any questions or concerns, you can contact Able at the provided addresses.

Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

Privacy Policy

Able's Privacy Policy describes the collection, use, and disclosure of your personal information.

Additional Terms

Consent to Electronic Communications

By using the Service, you consent to receiving electronic communications from Able.

No Support

Able is under no obligation to provide support for the Service.

Notice Regarding Apple

If you are using the Service through an Apple device, Apple is not a party to these Terms and is not responsible for the Service or its content.

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